1. Efani reported number as Chase

    3/29/17 10:40 PM


    With that being said, this does seem to be a somewhat legitimate call from Chase. They called me repeatedly, and when I finally answered it, the female caller advised me that my payment attempt had been rejected because of a problem with the account number. She rattled off a scary amount of my personal information and then said that I could make my payment by check over the phone. I told her that I believed the call to be a scam and that no legitimate financial institution would call and request information from me. She insisted it wasn't a scam and said she wasn't requesting info from me. I replied that she had just said i could pay by check over the phone and that I was not going to give her any info. I said my husband would take care of anything that needed to be handled. She wanted me to confirm that I would pay a certain amount, and I reiterated that my husband would handle any outstanding issues. She kept trying to talk, and I said I was hanging up now and hung up on her.

    After independently checking my account, I discovered that my payment really had been rejected because the account number entered was one digit short. While this does seem to actually have been a call from Chase, I'm PI$$ED that they would call their customers and request information, especially in this era of rampant fraud and identity theft. They should be encouraging members to NEVER respond to such calls instead of perpetuating the problem by making those calls. I am going to write a letter to Chase and then cancel my account as soon as I pay it off. That is terrible behaviour.

    Also, I refuse to list "trustworty" on this format out of principle.

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