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They start with a FREE security button offer and lots of scare tactics. They say they are: 1) in Albany, NY, but the call comes from Albuquerque, NM, 2) in business for 35 years,and 3) a member of the BBB--none true. They gave me a Cust ID and phone no for Cust Serv. Carefully verified, but "Not a working No." When I started to get suspicious, I had already given them my AMEX card no., but then gave them an erroneous security No., but the charge went thru anyway under the name Lifewatch Moto, in Hewlett, NY no phone number. They have been calling me several times a week even though I am on the National Do Not Call List. Also, I have pushed the "remove me from your calling list" button numerous times. Fortunately I used American Express because I'm fully protected (unlike some other cards where contesting a charge can be a real hassle).